FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support � Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track

on Area: Farm Production and Conservation (FPAC) Office: Office of Contracting and Procurement (OCP) The U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, is finalizing its acquisition approach for a forthcoming requirement that will provide end?to?end mana

gement and delivery of Tier 1 and Tier 2 Service Desk (SD) services. This effort includes full lifecycle handling of Service Requests (SRs), Incident Management, and support to Problem Management strategies and activities. The anticipated r