AI Voice Agent

Deadline:27 Mar 2026, 12:00 CET

Tender information

CH_SIMAP

Zürich-Flughafen, Switzerland

Type: Request for information
Ref. number: b2f73207-aa8f-49ce-9924-b94ea16929d3
CPV: 48100000

This Request for Information (RFI) invites vendors of AI voice technologies to share an overview of solutions suitable for a modern customer contact center in an airport operations context. The Customer Contact Center h…

andles a high volume of recurring standard inquiries (e.g. flight status, orientation at the airport, lost and found, etc.), but also more complex requests that require personal attention. Looking at increasing requirements for accessibility, service quality and efficiency, Zurich Airport Ltd is exa

mining the targeted use of AI-supported voice agents to support the contact center in executing its tasks. Key Facts: Opening Hours: 06:00 – 23:00 Extended Opening Hours 23:00 – 06:00 (operated by different en

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