Third Line IT Infrastructure Support and Network Operations Centre Services

ing Network Operations Centre (NOC) function for proactive monitoring, alerting and patch management of our server estate. • Establish meaningful, contractually backed response times for monitoring alerts and incident notification. • Provide our internal team with visibility into the monitoring and

management tooling used to deliver the service. • Ensure consistent coverage of our current and future technology stack, including legacy and specialist tooling. • Deliver active, accountable account management with a named contact and regu