- Type
- goods (tender)
- Procedure
- Competitive flexible procedure
- Ref. number
- 051014-2026
- Estimated value
- 9,000,000 GBP
- CPV
- 48512000
The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector cont…
act services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations.
A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries.
This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services.
Alongside these user benefits, the programme introd