Provision of Contact Centre Technologies for Flintshire County Council

uce operational costs, and enable smarter decision-making through enhanced data and insights. The Council’s corporate Contact Centre is under increasing pressure due to rising customer demand, higher service expectations, seasonal peaks, recruitment and retention and the need to manage multiple comm

unication channels, including voice, email, video and administrative processing. To improve service quality, resilience, and workflow efficiency, the Council is exploring how technology, particularly the introduction of Artificial Intellige