Habeinteg Housing Association - Telephony Solution

m. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution. Indicative user volumes are as follows: approximately 139 internal staff users (Teams Voice) who work across the UK and 8 contact centre users (agents/supervisors) w

ho either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently ac