Communications Platform as a Service (CPaaS) and Customer Communications Solution

el customer communications platform. The engagement is intended to inform HMRC's future commercial strategy and potential procurement approach. It does not constitute a call for competition, procurement exercise, pre-qualification process or commitment to procure any goods or services. Participation

in this engagement will not provide any advantage or disadvantage in any future procurement process. Background HMRC currently uses email and mobile messaging channels, including SMS, RCS Basic and RCS, to communicate with customers throu