Extension of Road User Charging Business Operations Services (BOps)

Tender information

UK FTS

London, United Kingdom

Type: award, contract
Procedure: Direct award
Ref. number: 057795-2026
Estimated value: 425,000,000 GBP

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Business Operations (BOps) s…

ervices supporting Road User Charging (RUC). The BOps contract provides: - processing of payments; - multi-channel customer interactions; - the receipt, handling and verification of associated records; and - interfaces with enforcement operations systems and other RUC systems. The services operate

within TfL's live RUC environment and form part of a highly complex and integrated operational ecosystem, supporting critical public-facing and statutory functions including charging, enforcement, and customer account management. This awa

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