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Unified Communications

Deadline:10 Aug 2026, 12:00 BST

Tender information

UK FTS

Cardiff, United Kingdom

Type: services (tender)
Procedure: Open procedure
Ref. number: 062780-2026
Estimated value: 882,000 GBP
CPV: 32412000

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract…

will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) util

izing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) wi

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