Transport for London (TfL) is seeking a specialist support partner to provide 24x7x365 break-fix support and technical expertise for a portfolio of legacy infrastructure technologies that are no longer fully supported by…
their original vendors. The current estate includes legacy versions of Microsoft Windows Server, SQL Server, Oracle, Solaris and Red Hat platforms. The requirement covers operational support, incident management, service desk provision, escalation management, reporting, cybersecurity compliance, ri
sk management and support for the eventual migration of services to modern supported platforms.
TfL requires a service that can scale as the legacy estate changes over time. Suppliers must demonstrate robust operational processes, the abi