National Contact Centre

Tender information

UK FTS

Bristol, United Kingdom

Type: awardUpdate, contractUpdate
Procedure: Competitive flexible procedure
Ref. number: 062956-2026
Estimated value: 22,802,580 GBP

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This cen…

tre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is c

rucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

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