Extension of Road User Charging Enforcement Operations Services (EOps)

Tender information

UK FTS

London, United Kingdom

Type: award, contract
Procedure: Direct award
Ref. number: 057796-2026
Estimated value: 335,000,000 GBP

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Enforcement Operations (EOps…

) services supporting Road User Charging (RUC). The EOps contract provides: - processing Penalty Charge Notices; - multi-channel customer interactions; and - regulatory compliance and interfaces with business operations systems and other RUC systems. The services operate within TfL's live RUC envi

ronment and form part of a highly complex and integrated operational ecosystem, supporting critical public-facing and statutory functions including charging, enforcement, and customer account management. This award enables service continui

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