L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent p…
latform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:
• Triage for all customers referred to our financial inclusion offer, streaming customers either
to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services wh