- Type
- award, contract
- Procedure
- Open procedure
- Ref. number
- 064296-2026
- Estimated value
- 419,000 GBP
The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:
• Pro…
vide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
• Streamline
service delivery through automation and integrated workflows.
• Improve organisational resilience via knowledge base development and smarter incident management.
• Offer real-time reporting and analytics for improved decision-making.
• Ena