- Type
- services (planningUpdate)
- Ref. number
- 068564-2026
- CPV
- 72000000
The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern…
ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include:
• All data and application services, including AI engines must be hosted within the UK.
• Core ITSM process support, including incident, request, problem, change, release, knowled
ge and major incident management.
• Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services.
• AI-assisted