Home Ownership Income Collection

including tracing, recovery and enforcement activity across all applicable tenures, such as shared ownership, leasehold and freehold service charges. The successful provider will be responsible for the design, implementation and delivery of an outsourced arrears management service, taking responsib

ility for day-to-day arrears casework. Places for People will retain strategic oversight, governance and accountability for vulnerable or complex cases, ensuring appropriate management and customer protection throughout the service.