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BHCC DH Digital Transformation Programme Consultancy 26/27

Deadline:31 Mar 2026, 00:00 BST

Tender information

UK CF

HOVE, United Kingdom

Type: services (award)
Procedure: Call-off from a framework agreement
Ref. number: bdde0899-b0d9-4bef-8905-267fbf0e043f-896999
Estimated value: 900,124 GBP
CPV: 72000000

Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services …

and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: - Services to be available online where possible a

nd are easy to find. - Council information systems to be joined up appropriately to make it easier for customers. - The data and knowledge that the council collects will be used to understand and improve services for customers. The hig

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