Customer Support Service for the ECHA Information Desk

on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 0

9:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event.