GÉANT desires to contract an organisation for the ongoing provision of an ITSM & ITIL Specialist In this section relevant background information on the project is provided. GÉANT has reviewed, with our current ITSM & ITI…
L specialist, our current setup in relation to service desk tools and processes and are now implementing a procurement process for the purchase of a new ITSM platform. There is a continued requirement for a ITSM & ITIL specialist to complete the procurement process and support the implementation of
the new platform across the organisation. Working with the Digital Services Team the specialist will support their adoption of ITSM practices and measure their success in relation to the services provided by the team. Fundamental ITIL proce