Provision of a Customer Relationship Management (CRM) System built on Microsoft Dynamics in a client tenant

relationship management. The basic requirement is for a Customer Relationship Management System built on Microsoft Dynamics within the Irish Red Cross Microsoft 365 Tenant. The proposed solution must: ● Provide a centralised, secure database for all supporter types. ● Automate and streamline workflo

ws across departments. ● Enable volunteer self-service for registration, training and availability. ● Improve oversight of local activities and branch coordination. ● Enhance donor and volunteer engagement through personalised journeys. ● S