Procurement of licences for the IT and enterprise service management system (ITSM/ESM system) and accompanying services.

ementation of the system and any maintenance of the implemented system, and ensure access to a strategic cooperation partner within the ITSM/ESM area over time. See the tender documentation's other documentation for further information.

Program Felles ICT intends to enter into a framework agreement for a new ITSM/ESM system. The framework agreement shall cover the need for licences for the new ITSM/ESM system (the "system"), any assistance with the impl