Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight

e is a critical need for a mature, commercially available solution to provide a highly functional, standards-based approach to customer engagement, strategy and governance, and business and financial operations. This solution is required to manage a rapidly expanding customer base�currently supporti

ng nearly 200 customers and expected to double in 3-5 years�and a high volume of service requests (100-200 per week). The goal is to enhance the overall customer experience through significant automation and streamlined, self-service proces